Privacy Policy

1. Introduction

Advance Catering is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website https://advance-catering.co.uk/ or interact with us.

2. Who We Are

Advance Catering is a UK-based supplier of commercial catering equipment and services. We are the data controller of the personal data you provide to us and are responsible for how your data is processed and protected.

3. What Information We Collect

We may collect and process the following types of personal data:

• Name and contact details (e.g., email address, phone number, postal address)

• Company name and job title

• Billing and delivery information

• Enquiries and correspondence

• Website usage data (via cookies and analytics tools)

• IP address and browser information

4. How We Collect Your Data

We collect personal data in the following ways:

• When you fill out a contact or enquiry form

• When you place an order or request a quote

• When you subscribe to our newsletter or marketing communications

• When you browse or interact with our website

• When you contact us by phone, email or post

5. How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries and provide customer support

• To process and fulfil orders

• To manage deliveries, warranties, and after-sales support

• To send updates, offers or marketing communications (if you have opted in)

• To improve our website and customer experience

• To comply with legal obligations

6. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Your consent (e.g., for marketing communications)

• Performance of a contract (e.g., when you place an order)

• Compliance with a legal obligation

• Our legitimate interests (e.g., improving services and managing customer relationships)

7. How We Share Your Data

We will never sell your data. However, we may share your information with third parties in the following cases:

• Trusted service providers who help us operate our website or deliver our services (e.g., couriers, payment processors)

• Regulatory or legal bodies when required by law

• Business partners or subcontractors for the purpose of fulfilling contracts

All third parties are required to handle your data in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure servers, firewalls, and access controls.

9. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, tax, or regulatory requirements. When no longer required, your data will be securely deleted.

10. Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent (where applicable)

To exercise any of your rights, please contact us using the details below.

11. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous data for analytics purposes. You can control cookie settings via your browser. For more details, refer to our Cookie Policy.

12. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates your agreement to the revised terms.